This page provides a directory of essential emergency and non-emergency contacts for Austin residents. These numbers connect to public safety agencies, crisis services, utility emergencies, and community support resources. Keep this information accessible for quick reference.
Immediate Emergencies
Emergency Services (Police, Fire, EMS)
- 911 — For life-threatening emergencies
- Available 24/7
- Connects to police, fire, and medical response
Text-to-911
- For situations where calling is unsafe or impossible
- Message must include location and type of emergency
Non-Emergency Public Safety
Austin Police Department Non-Emergency
- Report non-urgent incidents
- Noise complaints, minor collisions, suspicious activity
Austin Fire Department Non-Emergency
- Fire safety questions
- Smoke alarm assistance
- Non-urgent fire concerns
Austin-Travis County EMS Non-Emergency
- Medical standby requests
- Community health programs
- General inquiries
Crisis Hotlines
Mental Health Crisis
- 988 — Suicide & Crisis Lifeline
- 24/7 emotional support
- Confidential and free
Local Mental Health Crisis Line
- Operated by local health authorities
- Supports mental health emergencies
- Mobile crisis outreach available
Domestic Violence Support
- Hotlines for safety planning and crisis intervention
- Confidential support and shelter resources
Child Abuse Hotline
- Report suspected abuse or neglect
- Available 24/7
Utility Emergencies
Power Outages (Austin Energy)
- Report outages or downed power lines
- Check outage status
Water and Wastewater Emergencies (Austin Water)
- Report water main breaks
- Sewer overflows or leaks
- Boil water notices and alerts
Gas Leaks (Texas Gas Service)
- Report suspected gas leaks immediately
- Leave the area before calling
Transportation and Road Emergencies
Traffic Incidents
- Report debris, hazards, or malfunctioning signals
- Non-emergency roadway issues
Highway Assistance
- Support for stranded motorists
- Minor roadside help
Animal-Related Emergencies
Austin Animal Center
- Injured or aggressive animals
- Lost or found pets
- Animal protection officers
Poison Control
Poison Help Line
- Support for exposure to toxic substances
- Guidance for adults, children, and pets
- Available 24/7
Data Sources
- City of Austin
- Austin Police Department
- Austin Fire Department
- Austin-Travis County EMS
- Austin Energy
- Austin Water
- Texas Gas Service