This page provides an overview of the major utility services available to Austin residents, including electricity, water, waste collection, internet, and natural gas. Most utility services in Austin are provided by city-owned departments or regional providers. This guide helps residents understand how these services work and where to find essential information.
Electricity
Austin Energy is the city-owned electric utility that serves most of Austin. It provides power generation, transmission, distribution, and customer service for residential and commercial customers.
Key services include:
- Electric service setup and billing
- Energy efficiency programs
- Solar incentives
- Outage reporting and restoration
Visit Austin Energy for account setup and outage maps.
Water and Wastewater
Austin Water provides drinking water, wastewater treatment, and reclaimed water services. The utility manages reservoirs, treatment plants, and an extensive distribution network.
Services include:
- Water service setup
- Wastewater service
- Leak detection and reporting
- Water conservation programs
- Boil water notices and emergency alerts
Embed water usage dashboard or drought status chart here.
Trash, Recycling, and Compost
Austin Resource Recovery manages solid waste services for the city. The department provides curbside trash pickup, recycling, composting, and bulk item collection.
- Weekly trash collection
- Recycling and compost pickup
- Bulk and brush collection
- Household hazardous waste disposal
- Zero Waste initiatives
Internet and Telecommunications
Internet and phone services in Austin are provided by private companies. Availability varies by neighborhood, especially in newer or more rural areas.
Common providers include:
- AT&T
- Spectrum
- Google Fiber
- Frontier
- T-Mobile Home Internet
Note: Availability depends on address and infrastructure.
Natural Gas
Natural gas service in Austin is provided by Texas Gas Service. The company handles gas distribution, billing, and emergency response.
- Gas service setup
- Meter reading
- Leak reporting
- Energy efficiency programs
Stormwater and Drainage
The Watershed Protection Department manages stormwater systems, flood control, erosion prevention, and water quality programs.
- Floodplain management
- Storm drain maintenance
- Creek and watershed protection
- Flood safety information
Utility Billing
Most city utility services are combined into a single monthly bill. Customers can manage their accounts online, set up autopay, and track usage.
- Electricity
- Water and wastewater
- Trash and recycling
- Drainage fees
Assistance Programs
Austin offers several programs to help residents manage utility costs.
- Customer Assistance Program (CAP)
- Energy efficiency rebates
- Water conservation rebates
- Low-income bill discounts
Data Sources
- Austin Energy
- Austin Water
- Austin Resource Recovery
- Texas Gas Service
- Watershed Protection Department